We created our Customer Experience program to continually improve our customers’ experience when partnering with GLOBALFOUNDRIES. The program is geared to drive improvements by listening to our customers and feeding their voice back into our business processes.
We track internal, customer-facing key performance indices that closely align to our customers' Quality, Business, Technology, Fulfillment and Responsiveness targets to ensure we can quickly make course corrections when needed.
We conduct third-party customer relationship surveys to enable a deeper assessment or our performance
We manage customer issues in our Action Management and Escalation system to ensure responsive follow-through to our commitments.
We meet with our customers on a regular basis to review our performance. Improvement projects are prioritized based on customer feedback
Our Quality vision is to be our customers' partner of choice and we believe that consistently creating a better customer experience is a core value that will drive mutual success.
First Time Right performance is a key part of our zero excursion, zero defect mission
The Critical to Quality parameters ensure that the Right Technology for the Right Application guides our control system
The active control system is updated based on FMEA analysis of capability to meet the Critical to Quality expectations
A series of defense points called Lines of Defense (LoD) reduce the risk to the customer by moving the controls up the value stream
Analytical systems drive early detection of variation with rapid response leading to fact based improvement programs